Shipping Policy

Last Updated: September 5, 2026

At [Store Name], we want to make your shopping experience as simple and convenient as possible. We currently offer delivery across the United Arab Emirates (UAE).

1. Delivery Area

We deliver orders across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

2. Shipping Charges

Free shipping is available on all orders across the UAE.

There are no standard shipping charges added to your order at checkout.

3. Order Processing

Once you place an order, we will contact you to confirm your order and delivery address.

After your order is confirmed, it will normally be processed and dispatched within 0–1 business day.

4. Delivery Time

After dispatch, your order will normally arrive within 3–5 business days.

Please note that delivery times may occasionally be affected by circumstances outside our control, such as public holidays, extreme weather, courier delays, or incorrect/incomplete delivery information.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across the UAE.

For COD orders, we may contact you to confirm your order and delivery details before processing it.

Please make sure that your phone number and delivery address are correct and that someone is available to receive the order.

6. Incorrect Delivery Information

Before processing your order, we make reasonable efforts to confirm your delivery address with you.

If an incorrect or incomplete address is provided by the customer and this results in an unsuccessful delivery or an additional delivery attempt, any applicable additional delivery charges may be the customer's responsibility.

7. Refused or Unaccepted COD Orders

If a customer refuses or does not accept a confirmed COD order at the time of delivery, the order may be returned to our supplier or fulfillment partner.

We may contact the customer before taking any further action regarding future orders.

Customers who repeatedly place and refuse COD orders may have their future COD orders restricted or declined.

8. Damaged or Incorrect Products

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after receiving your order.

After reviewing the issue, we may offer a replacement where applicable.

To help us resolve the issue quickly, we may ask you to provide photos or videos showing the product and the issue.

9. Delivery Issues

If your order has not arrived within the expected delivery period, please contact our customer support team.

We will check the shipment status with the courier and assist you in resolving the issue.

10. Contact Us

If you have any questions about shipping or your order, please contact us through the contact details provided on our website.

[Store Name]
United Arab Emirates